If your debit card has been lost or stolen, it is important that you report the missing card immediately:
- During Business Hours: Contact any of our branch locations and speak to a Customer Service Representative: 817-641-3100 - option 2.
- After Business Hours: Call the Debit Card Support Center at 1-888-297-3416. Calls are answered 24 hours a day, 7 days a week.
- Provide the following information so that the Call Center representative can identify you and your card accurately.
- Your Bank information- Must provide ONE of the following-
- Full Name of Bank, City and State-Grandview Bank, Grandview, TX (Grandview is our main location so all of our debit cards are recorded under this location regardless of which branch your account was opened.) OR
- Grandview Bank's routing number - 111906996
- Your information- Must provide ALL of the following information-
- Name on the debit card-exactly as it is printed
- Full address of the card owner
- Daytime phone number (as per bank records. Please update your contact information with the bank so this information is accurate on our system)
- Reason the card status needs to be changed- ex: Card was lost or stolen